Shipping Information
Kind Note
For shipping, we do not support customs clearance and tax, it is the buyer's obligation; please confirm that you can clear customs and tax before ordering, so that you can receive goods successful.
After you place an order, we will change the product name and declare a lower value of the goods when shipping to protect your privacy and security. Example:
We will change dental x ray unit for "digital camera", statement value 200 or 300USD; will change dental sensor for "usb cable", statement value 80 or 100USD. (More or less is depend on different country.)
Our goal is to offer you the best shipping options.
Free Shipping
Ricbeauty all products are covered with worldwide free shipping therefore no shipping fee will be added in your order.
*The time frame of an order delivery is divided into two parts:
1. Order processing time: we usually process all orders within 24-48 hours on weekdays, and ship orders within 48-72 hours on weekdays. (Weekends and holidays are not considered as business days)
2. Shipping time: 7-15 business days; for special circumstances, the shipping time may exceed 25-35 working days(Example: you need more long time to do clearance customs job, or for some customs requiments countries will ship by professional express line.)
*The logistics companies we cooperate with: DHL, UPS, Fedex, EMS, etc.
*The goods have not been received:
If your box is delivered on the official website of the express delivery company, but you have not actually received the goods, please contact the express delivery company in time. Ricbeauty will cooperate with your actions sincerely.
*Receive and check your package:
All products shipped from us must be in good packing and without any breakage before shipment after inspection. You need to check whether the package is damaged after you receive it.
1. If the carton of the outer package is open, or the outer package of the commodity is damaged;
2. If the outer box of the product you receive has obvious water stains;
3. If the logistics information indicates that the package has been delivered, but you check all external doors and other possible locations where the package may have been placed, including porches, backyards, garages, and any areas where the package may have been placed in consideration of potential weather hazards, and then ask anyone who may retrieve your package.Still no product found;
If there is any of the above, please take photos or video as evidence immediately and check whether the inner packing is damaged. And make a claim to the logistics operator. If necessary, we will assist you in making a claim.
*Track your package:
Generally, we will send you the tracking number first. It is normal that the package may not be updated for 1 to 3 days on the way to the courier company. If it has not been updated for a long time, please contact us.
*The wrong package:
If you feel that you have received the wrong product, please provide the shipping company with the photo and video for claim in time. Once we confirm, we will arrange a reissue product for you.
*Return or exchange of package:
If you need to return the goods, please contact info@ricbeauty.com by email.
Please do not reject or return the goods directly. In addition, the shipping address on the packing box cannot be directly used for return or exchange. We We will arrange it for you instantly after checking the situation according to your email. You need to keep the internal plastic packaging of the machine unopened.
*Note:
We do not deliver to P.O. boxes. In order to ensure your package arrives successfully, your shipping address needs to be a physical street address.
